After 10 days of not seeing anything in my email I called them. They told me they had no order. After two weeks and more phone calls then a grill finally shows up but without the cover or the pallets which I paid for and was on the order. Three calls into managers and customer service still not resolved. When I threaten to take the grill back to Costco I was told to go ahead and have a nice day. 

Bought the Costco trade show model after about 4 years of debating the purchase... OK, first one broke on day one as "auger" stopped spinning. Returned and received a new unit. 2nd one smoked a turkey for 4.5 hours. After 4 hours temp. dropped to 100 degrees and it was set to 350. When I opened the smoker to check on why this happened, it exploded into a ball of flames! There was fire shooting out from all sides of the grill and smoke and heat coming from the feeder side of the grill... This was SCARY and could have absolutely caused a major fire, and/or injury!!!
The higher the temperature range goes, the more your pellet smoker can do. For example, a pellet smoker with a temperature range of 500°F- 700°F is hot enough to sear food and even bake a pizza. Consider getting a good thermometer or even a meat probe so you could have an accurate reading and make sure you are cooking your food at the right temperature.
The completed transaction enhances Vista Outdoor's position within one of the camping market's most attractive categories, complementing its already broad portfolio of 50 brands in shooting sports and outdoor recreation. Wholesale dollar sales in the camping category grew at a 6% Compound Annual Growth Rate (CAGR) from 2010 to 2015 (source: Sports & Fitness Industry Association). Camp Chef's sales growth has been fueled by a strong product development pipeline and user-friendly products. 

Kevin, your recommendation rocked. The Pro is one of the best pieces of grilling and smoking iron I have had my hands on in a long time! Better than the Backwoods? Well depends on how much work you want to do! Maybe not, they are first class, but ease of use? I use the Backwoods a couple times a year, the Pro has already done 8 cooks in 5 weeks. Love it.
The first thing to consider before purchasing a pellet smoker is your budget. This will allow you to buy the best pellet smoker for the money. If you are a beginner, you do not need to get an expensive unit in order to produce results. However, if you have some experience and you want to take your smoking to the next level, you may look into a more expensive model with the goal of getting some of the features you want.

The Smart Smoke technology is one of the most convenient and easy to use features on the grill. It contains a dual LED temperature readout that keeps the heat at a constant temperature. This means you have more time for socializing and can sit back and relax. The temperature ranges from 160 to 500 degrees Fahrenheit. The grill uses a pellet feeder system that burns slowly to add intense flavor to your food. It also uses an electric auto-start ignition that requires the grill be plugged into a standard 120v outlet.
The Camp Chef PG24S uses three cleanup and maintenance systems. The Ash Cup Clean Out System collects leftover ash in a cup for easy cleanup. The Grease Management System instantly drains grease into a bucket for easy disposal. Finally, the Pellet Purge System helps you clean out pellets from your auger with ease. Cleaning up has never been so easy.
The Yoder YS640 is 32 inches wide, weighs 313 pounds, and is said to have a cooking range of 150 to 600°F (65 to 315°C). Yoder is known for heavy-duty competition smokers, and the thick, 10-gauge-steel cooking chamber on this model is durable and great for heat retention. It comes with a sophisticated proprietary digital controller, which Yoder asserts is not based on any off-the-shelf temperature controller of any sort. Yoder states that it designed the board from scratch around a general-purpose micro-controller chip and wrote its own code from the ground up in an attempt to provide superior flexibility, efficiency, and accuracy.
The Silverbac and the Silverbac original models of the Grilla Grills come with a good build. It has a stainless steel burn grate and a stainless steel firebox with a rugged exterior. It is painted with a high-temperature powder coating on a heavy-duty steel body. The seams are welded, caulked and powder coated for a three-layer weather resistance. Its lid and all the internal components are made of stainless steel, greatly improving this product’s life.
Their behavior is sometimes counterintuitive. The hotter they get, the less smoke they produce, and at their top settings, they don't produce much smoke at all. This is good for when you are baking cakes or pies or doing dishes that don't need smoke. But down under 250°F, they produce plenty of mild, elegant smoke. And even though the fuel is wood, it is hard to oversmoke with a pellet smoker. Burning wood on a charcoal grill produces much more intense smoke flavor.
To your question regarding Traeger, I’ve not reviewed their grills of yet. I do know that Traeger as a company is taking steps to up their game some, as quality/reliability of their pellet grills has diminished over the last few years. The new CEO – Jeremy Andrus – they hired comes from the Skull Candy company and brought that headphone company from annual sales from less than $1 million to nearly $300 million. I know also that a few big hitters in the BBQ world are being contacted by Traeger to bring the brand back to its former prominence. You can read more about that here from the site of one of the company’s that now has an ownership interest in Traeger: http://www.trilantic.com/News_Story.aspx?StoryType=1&ID=56.
Personal review of the Traeger: The auger fed the pellets after the fire pot went out making a large pile up which caused it to catch fire and burn up my grill. I had to use a fire extinguisher to put out the flames and prevent my house from catching fire. I sent Traeger the description of damages with photos. After much waiting and no response from the management team regarding my Traeger grill we gave up. The service team was very responsive but lacked any authority to make decisions to fix the grill. We worked with the service team for awhile having a different person each time respond and request information and photos that were already provided. Then, we got passed up to the management which is highly ineffective because we never heard from them, even after an email requesting an update. We really did like our Traeger grill and had high hopes that since it was under warranty and caught fire due to a failure we would have the grill repaired. Because of the terrible unresponsive service of Traeger we took our money and purchase a Green Mountain Grill.
The seventh pellet grill to achieve its place in our pellet grill review is the YOYO wood pellet grill and smoker. It is a 679 square inch griller (1 cooking surface) with 2 level cooking levels surface. This pellet grill weighs 170 pounds. It maintains temperature from 180 degrees to 475 degrees Fahrenheit. Another feature of this pellet grill is that, it has a digital thermostat controller and comes with the assembly tool kit included.
The “Smart Smoke” controller goes from 160-450F, with an internal sensor and electric auger maintaining that heat. The hopper holds a good 20lbs of pellet - enough for 10-20 hours of smoking. And it’s built from a sturdy stainless steel that feels solid and looks fantastic, with locking caster wheels keeping it secure while in use. It’s also backed up by a 3-year warranty.
My experience with the seller has not been as pleasant. The Amazon product page indicates these are sold by Outdoor Cooking. Outdoor Cooking is listed on the Camp Chef website as an online sales partner. My order was not fulfilled by Outdoor Cooking, it was fulfilled by "deguns" (2.5 stars). I received my grill via UPS. The box was in rough shape, but still intact. The grill itself had some minor damge. I sent a message to the seller thru Amazon. Their response was basically, contact Camp Chef, if you have any issues we can contact them also. Not really the kind of response I was expecting.
You want longevity in a pellet grill: As the Traeger brand name has been around for a few decades, you can have some peace of mind that you’re purchasing a grill that should have replacement parts available for the foreseeable future. And Traeger grills tend to have good longevity ratings, working in top condition for several years, as long as you follow the manufacturer’s maintenance recommendations.

Is it customer support? I ordered a grill cover(made by a outside vendor in Kansas as well) for my YS640. It ended up with a small leak. I called Don, and by the end of the week I had a brand new one. Also, I was getting ready for my first cook on my brand new YS640, and I invited the whole family over for baby back ribs. I called Joe, and he talked with me on the phone for 20 minutes explaining how the grill worked, what temp to set the pit at, when to rotate the ribs and even which ribs will need to be rotated. Joe was spot on! Best ribs I have ever had!!!

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