To compound the complexity of this issue the consumer also has to deal with some grill manufacturers recommending the use of only their branded pellets. Then to make matters even worse pellet consumers have to navigate all the different flavors available and whether to use a blended pellet (a blend of multiple kinds of wood such as oak, hickory, and cherry) or a 100% pure pellet (a pellet that uses only the flavor listed on the package). This doesn’t even take into consideration some pellet companies using things such as oils and fillers in their pellets.
Traeger sent me replacement; fan motor, auger motor, temp controller, then a whole burner module assembly. None of these parts helped my problem at all. After working with them thru about 10 phone calls, I finally talked to a second level supervisor named Jessie. He agreed my grille wasn't working properly, but would not let me return it. I told him I would accept a replacement 22 inch grille, which I believed would get up to temperature. He agreed, but would not agree to refund the $200 difference in price. I decided to cut my losses and accept this offer. He said he would call and email back with shipping details. That was over 2 months ago and no call. I've since called them 3 times. The phone help doesn't know Jessie and always claim to leave him a message...but still no call. I'm way past the time limit to protest the charge with my credit card, so I guess I'm stuck with this piece of junk. This kind of lack of integrity from a company does not deserve anyone's business.
Cleaning and Maintenance: Keeping the grill clean is critical if you need to get the most out of the unit. Old debris can influence the viability of the unit thus normal cleaning is vital. In addition, while moving it around, take alert not to thump it since it accompanies little legs which can without much of a stretch tip over the unit when thumped.
This grill produces fall off the bone ribs. I've also cooked a brisket to perfection. My only issue is that I have to clean it after every use. If it isn't cleaned properly (I remove all of the grates and use a shop vac to suction all ashes and unburned pellets) the pellets will back up and when they finally push through, you will have a huge flare up that will potentially burn whatever you are cooking as well as take the paint off the grill itself. Also, I find it works better if you set the dial to OFF and then back to whatever temperature you want. Other than those few quirks, I love this grill. I did find a larger Pit Boss after I bought this one, but it was about $150 more.
I bought this grill in May 2018. Had to return it to Ace 9 days later because it wouldn’t keep temp or would go out and fill up with pellets. I had to have the GM of Ace fight for me to get a new grill from Traeger. Once I did the new one seemed to work for about a month. Since then this one does the same thing as far as heat and pellets. I thought this thing was supposed to be a set and forget grill. If I don’t watch the heat it will be 200+ degrees over the set heat or sometimes be at ambient temperature and I have to pull me meat, grill and grease tray out so I can empty the heat pot of all the Unburned pellets. This thing is nothing but trouble. Does it cook great meat? Yes! When it works and you babysit it the whole time. On top of that customer service is about as useless as ** on a boar! They will try and tell you it’s something you’ve done wrong. I will be buying another brand smoker and giving this one to someone who like to deal with troubles.
Thank you for stopping by to read this article pertaining to Pellet Smokers. If you’re here, it’s likely you’ve already read a few Pellet Smoker reviews. As such, you’re in the process of figuring out whether Pellet Smokers are a good choice either for personal backyard BBQ cooking or as a means of getting started on the BBQ competition circuit. It is my goal to cover as much about how Pellet smokers work, what brands of Pellet smokers are most reliable, and exactly what type of BBQ end product you can expect to achieve using Pellet smokers.
If you live in an area where wood furnaces are used (not like down here in FL where a few heat strips will do the trick), you may also be familiar with pellet furnaces. In short, pellets compressed from sawdust and wood shavings fill a hopper and are then fed into a burn pot using an electric auger system. The auger, which is basically a long screw, delivers pellets to the burn pot based on the speed dictated by the unit’s thermostat.
You prefer a direct heat method of grilling: The Traeger grill uses an indirect heating source, much like an oven, so you won’t be able to sear meat, as many people like to do when grilling a steak. The Traeger system is better for those people seeking more of a smoker type of cooking system, although you can sear your meat by using a frying pan with a little oil initially before you finish cooking it with the Traeger grill. You can use the frying pan on a stove top burner or on the surface of the Traeger grill.