Customer Service: I spoke with customer service department about 10 times during this process, and every time I emailed or called I received a different person in response to my same issue. This did not feel good as I never got past the ground level in service even asking for upper management. After the initial response to the dented barrel I received a month back order request for a replacement. After this no offer was made to remedy the situation meaning no refund, or any extras were given as a sorry. I had to contact 3 more times (with three different people) asking for upper management before they agreed on making up for the situation. I ended up receiving for "free" a folding front tray. A month and week later I received my replacement barrel only with no lid, and then a week and half later received the lid.
Hey David – in my opinion, you’re going to find hot spots in any entry level pellet grill/ pellet smoker. I include GMG, Rec-Tec, Traeger, etc. When you start moving into the higher pellet smokers/grills – Memphis Grill, MAK, etc, you can minimize these to some extent. If you experience higher heat on one side, put the thicker cut of meat (pork butt, point of brisket) near that part.
Rifles Delivery Confirmation-Adult Signature Required. Customer must provide a physical address for delivery of this item. Cannot ship to a PO Box or APO/FPO addresses. Black powder rifles are not shipped to customers in IL, MI, NJ, NY and Washington, DC because of restrictions. This item will be removed from your order if your shipping address is to a restricted location.
“We love pellet grills but didn’t like the designs of the models on the market. They are more like an oven than a grill. MAK Grills are designed to be the best in class. You get outstanding BBQ flavor and safe cooking with real wood, along with an automatic lighting and fuel feed system. Simply turn the grill on and you’re cooking in minutes! Our direct heat FlameZone ® feature is pioneering the industry for “gas grill like” cooking without the hassle of flare-ups and burned food.” — MAK Grills
12 Month Financing: For a limited time, purchase $599 or more using the Amazon.com Store Card and pay no interest for 12 months on your entire order if paid in full in 12 months. Interest will be charged to your account from the purchase date if the promotional balance is not paid in full within 12 months. Minimum monthly payments required. Subject to credit approval. Apply now.
PID controllers: PID controllers are considered by many to be the gold standard of grill controllers. Using complex algorithms, temperatures are accurate to within a few degrees. The pellet feed is constantly adjusted to maintain the correct temperature, and this type of controller can even accommodate programmable meat probes that work in tandem with the controller to lower the temperature when the meat is done. They also feature LCD and one touch buttons.