I’ve been grilling and smoking for many years and throughout all those years I have burned through many expensive grills. Four years before I purchased the 640 I got on the pellet smoker wagon and started my research. Finally when my daughter was getting married she ask me to cook for the wedding and gave me the perfect excuse to finally get a smoker I wanted. So getting back to the research and after 3 months of comparing I settled on the YS640. I wanted a grill, at my age, to be able to pass down to one of my kids. It was big investment but like I’ve learned in life, you get what you pay for “most” of the time. I have had this grill now, September 2018, will be 4years now. I have no regrets and would do it again. I’ve had some minor corrosion issues and after an email was promptly sent the matching paint to clean it up. I spent the time to do it right and today, a month later, today my grill looks brand new. Honestly nothing like this can be left to take care of itself. Maintenance like anything else is required. But I know this will most likely be my last grill. Thank for a great product and great follow up service. Smoke Shack.....
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After 10 days of not seeing anything in my email I called them. They told me they had no order. After two weeks and more phone calls then a grill finally shows up but without the cover or the pallets which I paid for and was on the order. Three calls into managers and customer service still not resolved. When I threaten to take the grill back to Costco I was told to go ahead and have a nice day.
Most grills feature a primary cooking area (the main grate) and a secondary cooking area (additional racks). In a pellet grill, there’s less difference between the two grilling areas because it mainly cooks by indirect heat, so the temperature is the same throughout the grill. It’s best to pay attention to a pellet grill’s total cooking area because it is the sum of the primary and secondary cooking areas.