Customer Service: I spoke with customer service department about 10 times during this process, and every time I emailed or called I received a different person in response to my same issue. This did not feel good as I never got past the ground level in service even asking for upper management. After the initial response to the dented barrel I received a month back order request for a replacement. After this no offer was made to remedy the situation meaning no refund, or any extras were given as a sorry. I had to contact 3 more times (with three different people) asking for upper management before they agreed on making up for the situation. I ended up receiving for "free" a folding front tray. A month and week later I received my replacement barrel only with no lid, and then a week and half later received the lid.
If you’re looking for very portable smoker on a budget, we recommend the Davy Crockett by Green Mountain Grills. However, if you’re looking for a small backyard smoker that you can use at the occasional picnic, tailgate, or cul-de-sac party, we recommend the Traeger Tailgater. We think the slight increase in cost is justified by the bigger grill space, which comes in handy if you’re using your smoker frequently or to cook for more than two people.
At present, I am sponsored by and continually use pellets produced by CookinPellets.com. There are two versions of pellets – the Perfect Mix (Hickory, Cherry, Hard Maple, and Apple Woods) and 100 Percent Hickory. In each of these versions, CookinPellets uses all wood, no bark, no filler woods like oak or alder and no flavor oils. Just 100% of what is on the bag. I get consistently great flavor using these two varieties of pellet smoker pellets from CookinPellets.com, and I think you’ll enjoy them very much as well.
Complete with a variety of spectacular features, the Z Grills Wood Pellet Grill and Smoker redefines the whole concept of smoking. At a reasonable price, this smoker gives you more than what you paid for. It offers top technology-rich features that ensure consistent smoking for that great smoky flavor. Plus, many customers – including ourselves – have attested to its durability. This smoker will serve you without failure for a very long time.
Instead of logs, the pellet smoker is fed with food-grade cylinders of wood pellets that are an inch long and ¼-inch wide and are made of compressed hardwood sawdust. According to the best pellet smoker reviews, pellet grills are easy to use because it’s easier to maintain its temperature because of these sawdust pellets that are subjected to great heat and high pressure, which ignites lignin (natural wood glue).