Product is decent but customer service really didn't help me out when they sent me a wrong accessory part that was ordered by their customer service department. Explained that the representative misunderstood my request for an inside shelf  but I was sent outer shelf which I have already . Tried to be fair and asked them to pay for the return shipping so I could return it back. They said we will gladly return your $ . Well till this day after numerous calls and false promises for the credit return .. there still is no refund. They seem to care but actually they did nothing. It's been 3 months of calling. Sorry to say we are Done with this company. If they can't settle a small concern and have A + service then don't bother! Good thing they are not the only smoker on the market. Shop around folks.
Because the burn pot is small, there is usually a hot spot directly over it. Some units have an optional perforated section above the burn pot so you can put the meat over direct flame, but the ones I've tested still do not sear properly. And there is no way to set up a 2-zone cooking system with a cool zone. As with most other grills and smokers, the differences between lower and upper racks is not huge, so think of it as one heckuva indirect heat convection smoker with precision temperature control. 

I didn’t actually learn to cook—at all—until after college. So my parents, who I now see only once a year or so because they live in France, have never really gotten a chance to try my food. One of the first nights after they flew over to see our home, I cooked them perfect lobster tails on the grill. When a long-lost cousin showed up one day during their visit, I ran to the store, bought two chickens, threw them on the Traeger, and we had a feast. Everyone agreed that those chickens were the moistest and most evenly-cooked they’d ever had. 

When you’re buying a pellet smoker vs a wood smoker, what you’re buying is convenience and simplicity of use. Whilst electric smokers are arguably more convenient than pellet based smokers because they start quicker, only need a power point and a handful of wood chips, pellet smokers are still incredibly easy to use and far more convenient than wood smokers.
Instead of logs, the pellet smoker is fed with food-grade cylinders of wood pellets that are an inch long and ¼-inch wide and are made of compressed hardwood sawdust. According to the best pellet smoker reviews, pellet grills are easy to use because it’s easier to maintain its temperature because of these sawdust pellets that are subjected to great heat and high pressure, which ignites lignin (natural wood glue).
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